OMNI CHANNEL
MANAGEMENT SYSTEM
Our Omni channel involves integration of brand of the product across different marketing channel
Get a ProposalOMNI Channel Features
Our Omnichannel help desk helps help desk teams and agents manage customer queries and complaints from multiple channels such as Emails, Social Media, and Voice in a single platform. Apart from admin, create multiple user accounts for your agents to manage help desk and customer tickets seamlessly including assigning department-wise service desks.
With our voice dialer system integration, teams can make both inbound and outbound customer support calls right from the helpdesk which drives a better point of contact.
Group tickets into tags so that your agents can better understand the types of tickets and inquiries. For example, you can add a 'sales' tag to inquiries related to sales. Better manage, track, and order tickets based on priority and status of tickets and increase customer satisfaction and drive hassle-free problem-solving. Improve team and agent performance and offer seamless customer service in the future with help of practical and in-depth analytics.
Advantage of Omni Channel
Easy to Use
Our help desk software provides an easy learning curve for agents and admin and makes customer service easier than before.Intuitive Dashboard
With our clean and intuitive dashboard agents can manage, close, & follow up bulk tickets in a one streamlinedScalable
Our Omnichannel help desk software is highly scalable and lets agents and businesses handle thousands of support tickets without any hassle.Easy to Use
Our help desk software provides an easy learning curve for agents and admin and makes customer service easier than before.Intuitive Dashboard
With our clean and intuitive dashboard agents can manage, close, & follow up bulk tickets in a one streamlinedScalable
Our Omnichannel help desk software is highly scalable and lets agents and businesses handle thousands of support tickets without any hassle.Why Choose us?
Our intelligent ticket management system boost your agent's work productivity takes off pressure, and assists in resolving bulk customer support tickets and queries in a short time. With our streamlined help desk software, companies can provide fast and instant support to customers by responding to inquiries quickly. Resolve all customer questions, queries, and complaints from multiple channels in a single platform which makes it easy for agents to better resolve bulk customer tickets. Reduce customer churn rates with our robust Omnichannel help desk software that helps brands to retain more customers and clients. Our help desk software helps agents to eliminate customer frustration and improve higher customer satisfaction. Offer smooth, frictionless, and end-to-end customer service that improves customer experiences and customer retention rates.
Industries We Serve
Small Busisness
Offer end to end customer service and keep your customers happy with our Omnichannel Ticket management SystemEnterprises
Effortlessly solve bulk customer inquiries and tickets and reduce customer churn rates with our Enterprise-grade Help Desk System.SaaS
Quickly Solve customer complaints and questions and retain existing customers with our streamlined Omnichannel Help Desk Software.Healthcare
Drive higher ROI with our outstanding Omnichannel Help Desk that offers seamless customer experiences and brings New Revenue.Retail
From customer support to sales and service, manage inquiries and tickets from multiple departments in a single platform.Fintech
We provide scalable digital banking solutions and serve consumers that use both online and offline services for various forms of banking needs.Contact Info
Our Location
C9, Thiru Vi Ka Industrial Estate,
SIDCO Industrial Estate, Guindy,
Chennai, Tamil Nadu 600032
Our Contact
Email:
sales@smartsalez.in
Call Us: 9150908111
Opening Hours
Monday-Friday
09:00 AM-06:00 PM
Do You Have Any Questions,Just Contact Us To Get Help!!